Dear BigONE users,
Due to the problem occurred temporarily of cloud platform services, the perpetual contract transaction is abnormal. In order to avoid the impact of excessive market fluctuation on user transactions, we have started the temporary shutdown for maintenance, which is expected back to normal around 9 o'clock. We will announce the completion of maintenance, and the specific time is subject to the subsequent announcement. If the temporary maintenance and market fluctuation caused capital loss, please contact online customer service, we will compensate you according to the actual situation.
During the maintenance period, all trading pairs of contract trading will be suspended, the functions of market update, opening and closing, order cancellation, margin addition, fund transfer and other functions will not be available. The scope of influence includes app end, web client and API side (query and operation).
We apologize for the inconvenience might caused, and thanks for all of understanding.
BigONE, more than just asset security.
September 29, 2020