Dear BigONE users,
Due to the problem occurred temporarily of cloud platform services, the perpetual contract transaction is abnormal. In order to avoid the impact of excessive market fluctuation on user transactions, we have started the temporary shutdown for maintenance, which is expected back to normal around 12PM. We will announce the completion of maintenance, and the specific time is subject to the subsequent announcement. If the temporary maintenance and market fluctuation caused capital loss, please contact online customer service, we will compensate you according to the actual situation.
If there is a capital loss due to this temporary maintenance and excessive market fluctuations, please contact online customer service, and we will compensate you for your loss according to the actual situation.
During the maintenance period, all trading pairs of contract trading will be suspended.
Market update, position opening and closing, order cancellation, margin call, fund transfer and other functions will not be available. The scope of influence includes App, Web, and API (query and operation).
We apologize for the inconvenience brought to you.
BigONE, more than just asset security.
October 9, 2020