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  1. BigONE
  2. FAQ

FAQ

Guideline

  • BigProxy Participation Tutorial
  • The Rewards of DRAGON Trading Tournament Have been Give out
  • How To Bind Your Phone Number to BigONE Account
  • How To Check Your VIP Level
  • How to get the Telegram user ID?
  • How To Use Internal Transfer -- Blockchain Getting Started Tutorial Chapter 9
See all 15 articles

Trading Instruction

  • Advanced Limit Order - ImmediateOrCancel (IOC)
  • A SL/TP Order
  • How to handle Order Exceptions
  • BigONE Fee Policy
  • Orders & Deal

2FA Authentication

  • Google 2FA Guideline
  • Why My Two-Factor Authenticator Doesn't Work?("Incorrect Code" Errors)
  • How to Set Up/Reset Two-Factor Authentication For My Account?
  • How to Recover Google Authenticator
  • The tutorial of 2FA for iOS
  • The tutorial of 2FA for Android
See all 7 articles

Wallet Instruction

  • About BigONE Security Level
  • How Long Does It Take to Confirm My Transactions?
  • Why My Withdrawal Has Been Rejected?
  • What is a TxID ?
  • Why Haven't I Received Credit For a Deposit I Made Yet?

Miscellaneous

  • What If I Deposited The Wrong Tokens?
  • Deposit Forgot or Wrong Tag/Memo/PaymentID
  • How to Set/Change/Reset Your Asset PIN?
  • What Should I Do If I Forget My Password?
  • Why Can't I Receive BigONE's Notification Email?
  • Withdraw to wrong address

Policy

  • BigONE Auto Investment Agreement and Risk Disclaimer
  • 《BigONE leveraged ETF use agreement》
  • BigONE "DeFi Liquid Mining Pool" Participation Agreement
  • BigONE Margin Trading Agreement
  • Margin Trading Service Agreement
  • BigONE OTC User Agreement
See all 12 articles
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