FAQ

Guideline

• BigProxy Participation Tutorial
• The Rewards of DRAGON Trading Tournament Have been Give out
• How To Bind Your Phone Number to BigONE Account
• How To Check Your VIP Level
• How to get the Telegram user ID？
• How To Use Internal Transfer -- Blockchain Getting Started Tutorial Chapter 9

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Trading Instruction

• Advanced Limit Order - ImmediateOrCancel (IOC)
• A SL/TP Order
• How to handle Order Exceptions
• BigONE Fee Policy
• Orders & Deal

2FA Authentication

• Google 2FA Guideline
• Why My Two-Factor Authenticator Doesn't Work？("Incorrect Code" Errors)
• How to Set Up/Reset Two-Factor Authentication For My Account?
• How to Recover Google Authenticator
• The tutorial of 2FA for iOS
• The tutorial of 2FA for Android

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Wallet Instruction

• About BigONE Security Level
• How Long Does It Take to Confirm My Transactions?
• Why My Withdrawal Has Been Rejected?
• What is a TxID ?
• Why Haven't I Received Credit For a Deposit I Made Yet?

Miscellaneous

• What If I Deposited The Wrong Tokens?
• Deposit Forgot or Wrong Tag/Memo/PaymentID
• How to Set/Change/Reset Your Asset PIN?
• What Should I Do If I Forget My Password?
• Why Can't I Receive BigONE's Notification Email?
• Withdraw to wrong address

Policy

• BigONE Auto Investment Agreement and Risk Disclaimer
• 《BigONE leveraged ETF use agreement》
• BigONE "DeFi Liquid Mining Pool" Participation Agreement
• BigONE Margin Trading Agreement
• Margin Trading Service Agreement
• BigONE OTC User Agreement

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